Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sifoniosjewellery@gmail.com. Please note that returns will need to be sent to the following address: 
Kontoverou Sifoniou Evgenia
Kanari 42, Kos, Greece, 85300
Tel. no: 2242028924

If your return is accepted, you are responsible for sending back the item using a tracked shipping method. Please share the tracking code with us. Items sent back without a prior return request will not be accepted.
You can always contact us for any return question at sifoniosjewellery@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customised items. For instance, rings for which the size has been adjusted for your needs, or items that have been engraved. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at sifoniosjewellery@gmail.com.